Return and Refund Policy Page
Return and Refund Policy
At Otakool, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience as smooth as possible.
Return Policy Guidelines:
1. Return Period: We offer a 7-day return policy from the date of delivery. We kindly ask that you initiate the return process within this period.
2. Eligibility: To be eligible for a return, the item must be in its original condition, unworn, unwashed, and free from any damage or alteration. All original tags and packaging must also be intact and included with the return.
3. Return Process: To initiate a return, please contact our customer service team at [insert contact details] within the 7-day return period. Our team will guide you through the return process and provide you with a return authorization number (RAN) if applicable.
4. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Exchanges are subject to product availability.
6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any shipping charges incurred.
7. Non-Returnable Items: Certain items, such as customized or personalized products, are non-returnable unless they are defective or damaged upon receipt.
8. Restocking Fee: Otakool reserves the right to charge a restocking fee for returns that do not meet our return policy criteria or are returned beyond the 7-day period.
9. Final Decision: Otakool reserves the right to make the final decision on all return requests, including eligibility for refunds or exchanges.
By purchasing from Otakool, you agree to abide by the terms and conditions outlined in this Return Policy. If you have any questions or concerns regarding your purchase or our return policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience.
A branch of HS Ecomarket
Legal Name Of Business- HS ECOMARKET
GST- 09GWQPS1207H2Z2
