Shipping Policy
**Otakool Shipping Policy**
Thank you for choosing Otakool, a division of HS ECOMARKET, for your shopping needs. We strive to provide you with the best shopping experience possible, including prompt order processing and timely delivery of your products. Please take a moment to review our shipping policy outlined below:
**Order Processing:**
- Orders placed with Otakool are processed within 3 business days (excluding weekends and holidays) from the date of purchase.
- Once your order is processed, you will receive a confirmation email with tracking information to monitor the progress of your shipment.
**Cancellation Policy:**
- Customers have the option to cancel their orders before the items are shipped.
- To cancel an order, please contact our customer service team as soon as possible with your order details.
- Once an order has been shipped, it cannot be canceled. However, it may be eligible for our return and exchange policy (refer to our Return Policy for more information).
**Shipping Timeframe:**
- Otakool strives to deliver your products promptly. Orders are typically delivered within 7 business days from the date of shipment.
- Please note that delivery times may vary depending on your location and shipping method selected during checkout.
- Expedited shipping options may be available for an additional fee, which will be displayed at the time of checkout.
**Shipping Rates:**
- Shipping rates are calculated based on the weight of the items purchased and the destination address.
- Customers will be provided with shipping options and corresponding rates during the checkout process.
- Otakool may offer free shipping promotions from time to time, which will be clearly communicated on our website and marketing materials.
**International Shipping:**
- Otakool currently ships within [list applicable countries/regions]. International shipping rates and delivery times may vary depending on the destination.
- Please note that customers are responsible for any customs duties, taxes, or import fees incurred during the shipping process.
**Contact Us:**
- If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team.
- You can reach us via email at support@otakool.in or by phone at +919873597479 or +918791532620
- Our customer service hours
Mon - Sat
09:00 AM to 08:00PM
Connect Us On WhatsApp +919873597479
Thank you for shopping with Otakool. We appreciate your business and look forward to serving you again soon!
Sincerely,
HS ECOMARKET
GST - 09GWQPS1207H2Z2
Otakool - Customer Service Team
A branch of HS Ecomarket
Legal Name Of Business- HS ECOMARKET
GST- 09GWQPS1207H2Z2
